A FAB balance check can be done in several ways, but the correct method depends on what you hold with First Abu Dhabi Bank.
Regular FAB bank-account customers can check their balance through FAB Mobile, Online Banking, or an ATM. Ratibi salary-card holders can use FAB’s dedicated Ratibi Prepaid Card Balance Enquiry, while supported prepaid cards can use the prepaid-card enquiry service.
For Ratibi in particular, you do not need a normal FAB bank account. FAB describes Ratibi as a prepaid payroll solution that allows eligible employees to receive salaries directly on the card without opening a bank account.
The sections below explain which balance-check method to use and what to do when your balance, salary credit, or login is not showing correctly.
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Quick FAB Balance Check: Choose Your Account or Card Type
Before entering card details anywhere, first identify whether you have a normal FAB account, a Ratibi salary card, or another FAB prepaid card. Using the correct channel can save time and reduce the risk of entering financial details on an unofficial website.
FAB Bank Account
If you have a regular personal current or savings account with FAB, the easiest options are usually FAB Mobile and FAB Online Banking.
FAB confirms that its mobile app allows customers to manage accounts and cards and check balances. Existing customers can register for FAB Mobile using eligible customer or card information and the bank’s identity-verification process.
You can also check an account through Online Banking or use an ATM when you do not want to use your phone.
Ratibi Salary Card
Ratibi is different from an ordinary FAB current or savings account.
FAB says Ratibi is a payroll prepaid-card solution intended for employees earning up to AED 5,000, allowing salaries to be paid to the card without requiring the employee to maintain a bank account.
Use: Ratibi cards can be used at ATMs, shops and online, subject to the card’s applicable terms.
FAB provides a dedicated online balance-enquiry link for existing Ratibi cardholders.
FAB Prepaid Card
If you hold a FAB prepaid product, the appropriate method depends on the particular card. FAB’s card-services enquiry portal currently provides a PrePaid Card Inquiry function.
The enquiry screen asks for the last four digits of the card number, Card ID and CAPTCHA.
Because prepaid products can differ, do not assume that every FAB prepaid card has exactly the same account-management features. Follow the instructions supplied with your card or use the official FAB page for that specific product.
How to Check Your FAB Bank Account Balance
For a standard FAB bank account, you generally have three practical choices: FAB Mobile, Online Banking and an ATM.
Check FAB Balance Through the FAB Mobile App
FAB Mobile is usually the most convenient method because it allows account holders to check balances and recent banking activity from their phone.
FAB specifically states that customers can use the app to manage their accounts, debit cards and credit cards and check balances.
To check your account:
- Open the official FAB Mobile app.
- Sign in using your registered security credentials.
- Go to your account or accounts section on the home screen.
- Select the account you want to review.
- Check the displayed balance and transaction information.
If you have not registered for FAB Mobile before, follow the bank’s on-screen registration process.
Latest: [FAB states that its current mobile authentication can involve Emirates ID verification, a video selfie or liveness check, and creation of a mobile PIN.]
Caution: Avoid downloading an APK or banking application sent through WhatsApp, SMS or an unknown website. FAB advises customers to be cautious about unsafe or sideloaded applications because malicious apps may read passwords and OTPs or display fake login screens.
Check FAB Balance Through Online Banking
FAB Online Banking is useful when you want to check your account from a laptop or browser.
- Visit the Official FAB Website
Open the official First Abu Dhabi Bank (FAB) website using your laptop or desktop browser. - Open Personal Banking Login
Select the Personal Banking login option. Avoid accessing your account through links received in unsolicited emails, messages, or advertisements. - Enter Your Login Details
Sign in using your registered FAB Online Banking credentials. - Complete Security Verification
If prompted, approve the login or transaction through the FAB Mobile app. FAB may use mobile approval notifications as part of its digital authentication process. - Select Your Account
After signing in, open the relevant current, savings, or other linked account. - Check Your Account Balance
Your available account information, including the balance, should appear within the account details. - Log Out Securely
Once finished, log out of FAB Online Banking, particularly when using a shared or public computer.
If mobile access on a particular Android device has been restricted for security reasons, FAB says customers may still use Online Banking through a secure browser or FAB Mobile on another safe device.
Check FAB Balance at an ATM
An ATM is a useful alternative when you cannot access the app or Online Banking.
At a compatible ATM:
- Insert your FAB card.
- Enter your PIN privately.
- Choose the account or balance-enquiry option shown on screen.
- Review the displayed balance.
- Complete the session and take your card before leaving.
Use an ATM in a secure location and inspect the machine before inserting your card.
Caution: FAB advises customers not to use an ATM if an unusual device appears to be attached to it and not to accept assistance from strangers while entering a PIN or handling cash.
How to Check FAB Ratibi Card Balance Online
Ratibi cardholders do not need to log in to a conventional FAB current account simply to use the dedicated card-balance enquiry.
FAB’s Ratibi product page includes a Ratibi Prepaid Card Balance Enquiry link for existing cardholders. That official link currently redirects to the prepaid-card enquiry service operated at the Magnati card-services portal.
Steps to Check Ratibi Salary Card Balance
For an online Ratibi balance enquiry:
- Start from FAB’s official Ratibi page.
- Select Ratibi Prepaid Card Balance Enquiry.
- The linked PrePaid Card Inquiry page will open.
- Enter the requested last four digits of your card number.Enter your Card ID.
- Complete the CAPTCHA.
- Select Go to continue with the enquiry.
The currently displayed enquiry form does not ask you to enter your ATM PIN or a full online-banking password.
Starting from FAB’s own Ratibi webpage is particularly useful because it confirms that you are following the balance-enquiry destination currently linked by the bank.
What You Need for a Ratibi Balance Enquiry
According to the current official prepaid-card enquiry screen, prepare:
- the last four digits of your card number
- your Card ID
- the CAPTCHA displayed on the page
The Card ID is separate from your four-digit ATM PIN. Never enter an ATM PIN into a random website simply because a page claims to provide a FAB salary balance check.
FAB also states that Ratibi cardholders receive SMS alerts when salary is credited, which can provide another useful indication that payroll has reached the card.
How to Check FAB Prepaid Card Balance
A FAB prepaid balance enquiry should be made through a channel intended for your particular prepaid card.
FAB currently has a Card Services page titled PrePaid Card Inquiry, while its Ratibi page specifically directs cardholders to that service.
FAB Prepaid Card Online Balance Enquiry
For a supported FAB prepaid card, start from the official FAB product page or the balance-enquiry link supplied with your card.
When using the currently available prepaid-card enquiry interface, follow the requested fields and submit the enquiry.
Do not assume that your FAB Online Banking username and password are required. Prepaid cards are not necessarily structured like standard current or savings accounts, and Ratibi specifically works without requiring the cardholder to have a bank account.
What Details You May Need to Check Your Balance
The current PrePaid Card Inquiry form requests:
- Last four digits of the card number
- Card ID
- CAPTCHA
It is safer to describe these as the currently displayed requirements, because FAB can change digital interfaces or authentication procedures.
If your specific prepaid card uses another process, follow the official instructions issued for that product rather than entering additional information into an unrelated third-party balance checker.
Other Ways to Check Your FAB Balance
If your usual digital method is unavailable, FAB provides other support channels.
FAB Customer Support
For normal personal-account assistance, FAB publishes its Contact Centre details through its official website. FAB Mobile’s current FAQ lists 600 525500 within the UAE and +971 2 6811511 internationally for customers needing assistance with mobile banking and related personal banking matters.
Ratibi has separate dedicated numbers. FAB’s current contact page lists:
Within the UAE: 600 522298
International: +971 2 4996279 citeturn419948view0
Use the number published on FAB’s official website or on the back of your card rather than a telephone number displayed on an unknown balance-check website.
Balance Enquiry Without the Mobile App
You do not necessarily need FAB Mobile just to find out how much money is available.
Depending on the product, alternatives can include:
Regular FAB account: Online Banking or an ATM.
Ratibi: FAB’s dedicated prepaid-card balance enquiry, an ATM, or salary-credit notification where applicable.
Supported prepaid card: the appropriate prepaid-card enquiry channel or card-supported ATM service.
FAB also confirms that customers can access existing account balances through channels including FAB Mobile and Online Banking.
Be cautious with online guides claiming a specific FAB SMS keyword or shortcode unless that instruction can be confirmed from current official FAB information. Banking SMS services and procedures can change.
FAB Balance Check Not Working? Common Problems
A failed FAB balance check does not automatically mean that money is missing. Login problems, security restrictions, card details, transaction processing, payroll submission or temporary service issues can all affect what you see.
| Problem | Possible Cause | Recommended Solution | When to Contact FAB |
| FAB Mobile login is not working | Outdated app, connection problem, forgotten PIN, unsupported device, or device-security restriction | Update the official FAB Mobile app, check your internet connection, and restart the app. If you forgot your PIN, select Forgot PIN on the login screen and follow FAB’s recovery process. Android users should also check for unsafe apps or risky permissions that may restrict mobile-banking access. | Contact FAB if you still cannot access your account after completing the official login and PIN-recovery steps. |
| Ratibi or prepaid balance is not showing | Incorrect card details, Card ID, CAPTCHA error, or temporary enquiry-page issue | Re-enter the required information carefully, including the last four card digits, Card ID, and CAPTCHA. If the page is unavailable, retry through FAB’s official Ratibi service instead of using an unknown third-party balance-check website. | Contact Ratibi or FAB support if the official balance enquiry continues to fail despite entering the correct information. |
| Salary has not appeared on Ratibi card | Employer payroll may not have been processed, salary credit may still be pending, or payment information may require verification | Check your Ratibi balance through the official enquiry service and look for the expected salary-credit SMS. Then ask your employer or payroll department to confirm whether the salary payment was actually submitted. | If your employer confirms the salary was processed but it remains unavailable, contact Ratibi support for further assistance. |
| FAB balance looks incorrect | Recent purchase, ATM withdrawal, transfer, pending transaction, or potentially unauthorised activity | Review your recent transactions and compare them with purchases, withdrawals, and transfers you recognise. Do not simply wait if you notice an unfamiliar transaction. | Contact FAB promptly if you find suspicious or unauthorised activity. Never disclose your PIN, password, OTP, or other banking credentials to unexpected callers or messages. |
Stay Safe When Checking Your FAB Balance Online
A balance check involves financial information, so the website or app you use matters as much as the method itself.
Use Only Official FAB Channels
For bank accounts, start from the official FAB website or FAB Mobile.
For Ratibi, FAB’s official product page contains its balance-enquiry link. Following that link is safer than searching for “FAB balance check” and entering card information on the first website that appears.
FAB also warns customers about fraudulent websites and phishing links designed to imitate legitimate organisations.
Never Share Your PIN or OTP
Your card PIN, banking password and OTP are confidential.
FAB explicitly warns customers not to disclose their OTP, PIN, CVV, account details or card information in response to suspicious calls or messages. FAB staff will not ask you to reveal banking passwords, OTPs or PINs in the way scammers commonly do.
The legitimate Ratibi-linked prepaid enquiry form currently requests the last four card digits, Card ID and CAPTCHA, not your ATM PIN.
Avoid Fake FAB Balance Check Websites
Search results can contain informational websites that explain FAB banking procedures, but an informational article should not automatically be trusted with your card credentials.
Before entering details, confirm that the destination is an official FAB channel or a service directly linked by FAB.
Be particularly suspicious if a website, message or caller asks for your full card details, CVV, PIN, password, OTP or remote access to your phone. FAB specifically warns against unsolicited requests to download applications, grant remote access or disclose banking credentials.
FAQs
Can I check my FAB balance online?
Yes. Regular FAB bank-account customers can use FAB Mobile or Online Banking to access their account information. FAB confirms that FAB Mobile supports balance checking and account management.
How do I check my FAB Ratibi salary card balance?
Open FAB’s official Ratibi page and select Ratibi Prepaid Card Balance Enquiry. The current enquiry page asks for the last four digits of the card number, Card ID and CAPTCHA. Enter those details and follow the on-screen instructions.
Can I check my FAB balance without the mobile app?
Yes. Regular account holders can use Online Banking or an ATM. Ratibi holders can use FAB’s dedicated online prepaid-card enquiry, so installing FAB Mobile is not necessary for that particular balance-check method.
Is Ratibi the same as a normal FAB bank account?
No. Ratibi is a prepaid salary payroll card, not a conventional current or savings account. FAB states that eligible employees can receive their salary on the Ratibi card without needing a bank account.
Why is my FAB balance not updating?
Possible reasons include a temporary digital-service issue, an uncompleted transaction, a login or device problem, incorrect prepaid-card enquiry details, or a payment that has not yet been credited.
What should I do if my salary is not showing on my Ratibi card?
- First check the card through FAB’s official Ratibi balance enquiry and look for the salary-credit SMS that FAB provides to Ratibi cardholders.
- Then confirm with your employer or payroll team that the salary was processed.
- If your employer confirms payment but the money is still unavailable, contact Ratibi support at 600 522298 within the UAE or +971 2 4996279 from outside the UAE, based on FAB’s currently published contact information.
